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Privacy Policy

Last Updated: December 2024

1. Information We Collect

Account Information

When you register as a publisher or advertiser, we collect:

• Personal Details: Name, email address, phone number, company name
• Business Information: Traffic sources, website URLs, promotional methods
• Payment Information: Bank account details, PayPal email, cryptocurrency wallet addresses
• Identification: Government-issued ID (for verification and fraud prevention)
• Tax Information: Tax ID, VAT number (where applicable)

Tracking & Analytics Data

• Campaign Performance: Clicks, conversions, impressions, revenue data
• Technical Information: IP address, device type, browser, operating system
• Geographic Data: Country, region, city (derived from IP address)
• Referral Information: Traffic sources and referrer URLs
• User Behavior: Pages visited, time on site, navigation patterns

Communication Data

• Email correspondence with support team
• Live chat conversations
• Telegram/Discord messages
• Feedback and survey responses

2. How We Use Your Information

We use collected information for the following purposes:

Platform Operations

• Process affiliate registrations and account management
• Track conversions and calculate commissions accurately
• Process payments and maintain financial records
• Detect and prevent fraudulent activities
• Verify identity and comply with KYC requirements

Service Improvement

• Analyze platform performance and user behavior
• Optimize campaigns and improve conversion rates
• Develop new features and services
• Conduct market research and analytics

Communication

• Send account updates and notifications
• Provide customer support
• Share promotional offers and marketing materials (with consent)
• Send important platform announcements

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To provide affiliate network services
• Legitimate Interests: Fraud prevention, platform security, business analytics
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Tax reporting, anti-money laundering, and regulatory compliance

4. Information Sharing

We Share Information With:

Advertisers & Publishers

• Performance metrics and conversion data (anonymized where possible)
• Traffic quality information
• Campaign performance statistics

Service Providers

• Payment Processors: PayPal, Stripe, cryptocurrency payment gateways
• Analytics Services: Google Analytics, Mixpanel, custom tracking solutions
• Communication Tools: Email service providers, live chat platforms
• Security Services: Fraud detection and prevention tools
• Cloud Infrastructure: AWS, Google Cloud, or other hosting providers

Legal Authorities

• Law enforcement when required by law
• Tax authorities for reporting purposes
• Regulatory bodies investigating fraud or illegal activity

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Cookies

• Session management and authentication
• Security and fraud prevention
• Platform functionality

Analytics Cookies

• Tracking campaign performance
• Understanding user behavior
• Measuring conversion rates
• Platform optimization

Marketing Cookies

• Retargeting and remarketing
• Advertising effectiveness measurement
• Personalized content delivery

For detailed information, see our Cookie Policy.

6. Data Security

We implement industry-standard security measures:

• Encryption: SSL/TLS encryption for all data transmission
• Access Controls: Role-based access and multi-factor authentication
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Regular Audits: Security assessments and penetration testing
• Fraud Detection: Real-time monitoring for suspicious activity
• Employee Training: Security awareness and data protection training

However, no system is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information:

• Active Accounts: For the duration of your account plus 90 days after closure
• Financial Records: 7 years for tax and accounting purposes
• Performance Data: 2 years for analytics and reporting
• Communications: Up to 3 years for support and dispute resolution
• Legal Hold: Longer if required by law or ongoing investigations

8. Your Rights (GDPR & CCPA)

You have the following rights regarding your personal data:

Access & Portability

• Right to Access: Request a copy of your personal data
• Right to Portability: Receive your data in a structured, machine-readable format

Correction & Deletion

• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")

Control & Objection

• Right to Restriction: Limit how we process your data
• Right to Object: Opt-out of marketing communications and profiling
• Right to Withdraw Consent: For processing based on consent

To exercise these rights, contact us at privacy@octomarket.com

9. International Data Transfers

octomarket operates globally. Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs) approved by the EU Commission
• Adequacy decisions by relevant data protection authorities
• Privacy Shield frameworks (where applicable)
• Binding Corporate Rules (BCRs)

10. Third-Party Links

Our platform may contain links to third-party websites (advertiser landing pages, publisher sites, etc.). We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

octomarket is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we discover that a minor has provided personal information, we will delete it immediately.

12. Marketing Communications

We may send you marketing emails about:

• New offers and campaigns
• Platform updates and features
• Industry news and tips
• Promotional opportunities

You can opt-out by:

• Clicking "Unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting support@octomarket.com

Note: You will still receive transactional emails (payment confirmations, account alerts, etc.)

13. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (we don't sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

14. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

• Notify affected users within 72 hours of discovery
• Report to relevant data protection authorities
• Provide details about the breach and remediation steps
• Offer support and guidance to affected users

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top
• Notify users via email
• Display a prominent notice on the platform
• Require re-acceptance for material changes

16. Contact Us

For privacy-related questions or to exercise your rights, contact us:

Data Protection Officer (DPO)

For GDPR-related matters:

• 📧 Email: dpo@octomarket.com

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.